Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

At Agent Banking Company ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Date of birth
  • National identification information
  • Account information
  • Transaction history

2.2 Non-Personal Information

We may also collect non-personal information, which does not directly identify you. This may include:

  • Browser type
  • Device information
  • IP address
  • Operating system
  • Usage data
  • Cookies and similar technologies

3. How We Collect Information

We collect information in the following ways:

  • Direct Collection: Information you provide when you register for an account, fill out forms, or communicate with us.
  • Automated Collection: Information collected automatically through cookies, web beacons, and similar technologies when you visit our website.
  • Third-Party Sources: Information we may receive from business partners, financial institutions, and other third parties.

4. How We Use Your Information

We may use your information for the following purposes:

  • To provide and maintain our services
  • To process transactions and send related information
  • To verify your identity and prevent fraud
  • To respond to your inquiries and provide customer support
  • To send administrative information, such as updates, security alerts, and support messages
  • To personalize your experience and deliver content relevant to your interests
  • To improve our website and services
  • To comply with legal obligations

5. Disclosure of Your Information

We may share your information with the following parties:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.
  • Business Partners: Companies with whom we partner to offer products or services.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Agent Banking Company

Plot 2702, Nyangweso Road, Off Kironde Road

Tank Hill, Muyenga, Kampala, Uganda

P.O. Box 120930, Kampala - Uganda

Email: privacy@agentbanking.co.ug

Phone: +256 312 180 000

Last Updated: June 20, 2025