Find answers to common questions about our services.
To become an ABC agent, you need to meet certain requirements including having a registered business, a physical location, and sufficient capital. Please contact our agent support team at agents@agentbanking.co.ug for detailed information and application procedures.
Through our mobile platform, you can access services such as cash deposits and withdrawals, bill payments, fund transfers to bank accounts and mobile money, loan applications, and account management. Visit our Mobile Platform page for more details.
Financial institutions can integrate with our APIs by contacting our technical team to request access to our developer portal. We provide comprehensive documentation, sandbox testing environments, and technical support throughout the integration process. For more information, please visit our Open APIs page.
ABC implements multiple layers of security including end-to-end encryption, two-factor authentication, real-time fraud monitoring, and compliance with international security standards. Our dedicated security team continuously monitors and updates our systems to protect against emerging threats.
To report an issue with a transaction, please contact our customer support team at support@agentbanking.co.ug or call our helpline at +256 312 180 000. Please provide your transaction reference number and details of the issue for prompt assistance.